Shipping

Kindred Objects are made and packed with care on Bundjalung Country in the Northern Rivers of NSW, Australia.

We aim to dispatch available works within 1-3 business days of purchase. During new releases and other busy periods, dispatch may take a little longer.

Shipping costs are calculated at checkout based on the size, weight and destination of your order. Once your order has been dispatched, you will receive confirmation and tracking information where available.

We currently ship within Australia. If you are outside Australia and would like to purchase a work, please contact us before ordering to discuss shipping options.

Packaging

Many of our works are handmade, unique and fragile. Each piece is carefully packed to protect it in transit. Wherever practical, we use recyclable or reusable packaging materials.

Returns

We hope you will love living with your Kindred Object. As many of our works are one-of-a-kind or made in small releases, we ask that you choose carefully.

We do not offer returns or exchanges for change of mind.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If an item arrives damaged, faulty, or is not as described, please contact us as soon as possible with your order details and photographs of the item and packaging so that we can work with you to resolve the issue.

Handmade works

The individual character of handmade work is part of what we value. Small variations in form, surface, colour, glaze and finish are natural characteristics of the making and firing processes and are not considered faults.

Questions?

If you have a question about a work, delivery or suitability before purchasing, please contact us. We are happy to provide additional information or photographs where possible.